Skyvory jewelry is dispatched from Armenia. An international parcel may be subject to import taxes, customs duties and carrier clearance charges in the destination country.

What your order price includes

The order or quote shows the item price, delivery charge and any taxes collected by Skyvory. Unless your order expressly states that destination import charges are included, allow for them separately. A delivery charge is not the same as customs duty or import tax.

What you may be asked to pay

Your customs authority determines the treatment of the parcel under the rules applicable when it is imported. Charges can depend on the destination, customs value, material, classification and origin. A courier may separately charge for customs clearance or advancing taxes.

We do not promise a universal tax-free threshold or duty exemption. Check with your local customs authority or carrier before ordering, especially for higher-value pieces. Rules and thresholds can change.

Accurate documentation

We describe shipments and declare their value accurately. We cannot understate the purchase price or mark a commercial order as a personal gift to avoid charges. A piece bought as a gift still travels as a purchased product for customs purposes.

Your delivery details

Use the recipient’s full name and provide any information lawfully required for clearance. If a carrier contacts you for documentation or payment, respond promptly and verify the request through its official tracking service. Delayed clearance can delay delivery.

Returns, repairs and refused parcels

Contact us before returning a piece or sending it for repair. Correct paperwork can be important when goods cross a border again. Recovery of import charges, where available, is generally handled through the relevant customs authority or carrier.

Refusing a parcel does not automatically cancel a made-to-order purchase or resolve customs charges. We will discuss the circumstances and applicable rights with you. Read Shipping and Returns & Exchanges before ordering.