Jewelry lasts best with thoughtful everyday care. The safest method depends on the metal, finish, gemstone and setting, so follow any instructions supplied for your particular piece.

During everyday wear

Remove jewelry before sport, heavy lifting, household cleaning, swimming and other activities that expose it to force or chemicals. Put it on after perfume, cosmetics and creams have dried. Avoid catching chains and settings on clothing.

Do not repeatedly bend cuffs or hoops to change their fit. Check clasps and screw fastenings gently rather than forcing them. If a stone moves or a setting catches unexpectedly, stop wearing the piece and contact us.

Silver, gold and surface finishes

Sterling silver naturally tarnishes. Gold can develop surface marks, and both polished and matte finishes change with wear. Rhodium plating, gold plating and intentional darkening are surface treatments that can gradually wear away.

Polishing can remove an intentional dark finish or change a matte texture. Do not use polishing cloths or silver dips indiscriminately. Ask us before trying to restore a textured, plated or blackened piece.

Cleaning at home

Start with a soft, clean cloth. For a simple piece whose materials permit wet cleaning, use lukewarm water and a small amount of mild soap, then rinse carefully and dry thoroughly. Close the drain or use a separate bowl.

Do not assume soaking is safe for every stone. Pearls, opals, emeralds, porous materials, treated stones and glued components can need special care. Avoid toothpaste, abrasive powders, bleach, boiling water and improvised chemical recipes.

Gemstones and professional cleaning

Even a diamond can chip under an impact. Hardness measures scratch resistance, not immunity to breakage. Avoid home ultrasonic or steam cleaning unless a professional has confirmed that the entire piece and its condition make it suitable.

Have settings and frequently worn pieces checked periodically, especially after an impact. Professional cleaning is the better choice when you are unsure of a stone’s treatment or the condition of its setting.

Storage

Store pieces separately in a dry, soft-lined box or pouch, with chains secured to reduce tangling. Keep delicate stones away from prolonged heat and strong sunlight.

For help with a specific piece, contact us. See Warranty and Resizing & Repairs for aftercare.