Skyvory provides a two-year warranty against manufacturing defects, starting on delivery. It covers defects in our workmanship or materials that make the piece fail to match the agreed specification under appropriate use.

What we will do

If you believe there is a defect, write to us through the contact form with your order number, photographs and a description of when the issue appeared. Stop wearing a piece with a loose stone, damaged clasp or other unsafe condition until it has been assessed.

We will review the problem and agree on a suitable repair or replacement. A physical inspection may be necessary. We will explain the shipping arrangements before you send the piece. This process does not limit any additional remedy or cost coverage required by applicable law.

What is not a manufacturing defect

  • Normal surface wear, fine scratches, changes in polished or matte finishes and natural silver tarnish.
  • Gradual wear of plating or intentionally darkened surface finishes.
  • Damage caused by impact, bending, excessive force, chemicals, unsuitable cleaning or other misuse.
  • Loss of the jewelry or damage caused by an unrelated third-party alteration.

A loose or lost stone needs assessment: it can result from a manufacturing defect, wear or an impact. It is not automatically excluded or automatically covered without examining the circumstances.

Fit and handmade details

A piece made to the size you approved is not defective simply because that size does not fit. Please use our sizing guide before ordering. Small variations in handmade texture and natural stone appearance are expected, but the piece must still meet the agreed description.

After the warranty period

We can assess many pieces for paid maintenance or repair. Availability and price depend on the construction and condition. There is no lifetime warranty. See Resizing & Repairs and Jewelry Care.

This commercial warranty is provided by Individual Entrepreneur Daria Kulikova, whose details appear in Legal Information. It supplements, and does not replace or reduce, mandatory consumer rights.