A change in fit or a damaged detail does not always mean the end of a favorite piece. We can assess many designs for resizing, repair or refinishing, with the method and cost depending on their construction and condition.

Can my ring be resized?

Some plain bands can be altered, while stone-set, engraved, patterned or complex designs may be more difficult. A substantial size change can affect proportions, texture, engraving or the security of stones. There is no universal promise that every ring can be changed by one size.

Send us the design or order number, current size, desired size and sizing system. Photographs help us make an initial assessment. We may need to inspect the piece before giving a final answer.

Repairs and maintenance

Depending on the piece, work may include checking a setting, repairing a component or restoring a finish. Stone replacement depends on suitable material being available. We will explain the options, likely appearance after repair and any limitations before proceeding.

Do not attempt to bend a ring or cuff back into shape at home. Stop wearing jewelry with a loose stone, an opening clasp or a visible crack.

Warranty or paid work?

Manufacturing defects reported within two years of delivery are assessed under our Warranty. Normal wear, accidental damage and a size change to an item made correctly to your approved measurement are generally assessed as paid work, subject to applicable rights.

We agree on repair costs and any shipping arrangements before work begins. We do not promise complimentary resizing for every order or lifetime free repairs.

Sending a piece to us

Contact us through the contact form first. We will provide the correct address, packing advice and any relevant customs instructions. Keep your tracking and dispatch records. Never send jewelry to the registered business address without arranging it with us.

For a new order, careful measurement is the best way to avoid unnecessary alteration. Start with the Ring Size Guide and follow our care advice.