Every Skyvory piece is made for an order. Please check the design, material, stone, dimensions, ring size and any engraving before confirming your purchase.

Change-of-mind returns

We do not offer voluntary returns or exchanges because you have changed your mind, chosen the wrong size or no longer need the piece. This is particularly important for engraved, personalized and bespoke jewelry made to your specifications.

This policy does not remove mandatory consumer rights. Where applicable law provides a right to withdraw from an online purchase, we will honor it. A standard design is not automatically exempt from that right merely because production starts after the order. Any legal exception for goods made to your specifications or clearly personalized applies only where its conditions are met.

A defect or a piece that does not match the agreed order

Contact us through the contact form with your order number, a description and clear photographs. We will review the issue and agree with you on an appropriate repair or replacement. If applicable law entitles you to another remedy, including a price reduction or refund, that right remains available.

Our two-year manufacturing-defect warranty applies separately from change-of-mind returns. A personalized piece is not excluded from protection against manufacturing defects.

Size changes

If the piece matches the size you approved but the fit is not right, contact us about resizing. Whether alteration is possible, and its cost, depends on the design. If we supplied a size different from the agreed specification, tell us so we can put it right.

Before sending anything back

Contact us first for the correct return address, packing and customs instructions. Do not post jewelry to the registered address without coordination. Keep proof of dispatch. Shipping arrangements and costs depend on the reason for return and applicable law; we will confirm them with you.

Refunds and statutory withdrawal

Where a refund is due, we confirm the amount and return it through the original payment route where possible, within the applicable legal deadline. Bank processing time may be additional. Store credit is not a compulsory substitute for a refund you are legally entitled to receive.

If you are exercising a statutory withdrawal right, email an unambiguous statement with your name, order number, delivery date and the items concerned. No special form is required. Applicable rules on return time limits, shipping reimbursement and handling beyond necessary inspection take precedence over our voluntary policy.