A custom piece can start with a shape, a particular stone or a detail you have wanted to wear for years. We work with you to turn that idea into a practical jewelry design, with materials and proportions agreed before production.

Tell us what you have in mind

Write to us through the contact form with a few reference images, your preferred metal and stone, the type of piece, size, budget and delivery country. If there is a deadline, include it from the beginning. Tell us what you like about each reference rather than asking for an exact copy.

From idea to specification

We assess the design, construction and material options, then discuss what is possible within your budget. Depending on the project, this may involve a sketch, digital model, wax model or photographs of stones. Not every order requires every stage.

The written quote records the agreed design, materials, measurements, price, payment arrangement and estimated schedule. Any additional design work or stone-sourcing fee is agreed before it is charged.

Materials and personal details

We work with sterling silver and gold, with other materials considered individually. Stone choice, finish, engraving and impressions can make a piece personal. See Personalization & Engraving for details.

Customer-supplied stones or gold require assessment before acceptance. We need to consider condition, authenticity, suitability for the setting and any shipping or customs restrictions. Do not send valuable materials without written agreement.

Timing and changes

Production starts from 14 days, but bespoke work and stone sourcing can take significantly longer. Changes after approval may require a revised quote or schedule. We confirm these with you before carrying out extra work.

Original work and aftercare

We respect other designers’ work and use references to understand your preferences, not to copy an existing piece. If you need exclusivity or a particular arrangement for design rights, discuss it before commissioning.

Custom jewelry is covered by our two-year manufacturing-defect warranty. Read our Returns & Exchanges policy and Terms of Sale before approving a commission.