If your jewelry is a gift, tell us before dispatch. We will confirm the packaging available for the selected piece and any special request that can be accommodated.

Presentation and protection

Jewelry needs suitable presentation packaging and an outer parcel that protects it during shipping. The exact box, pouch or other presentation can depend on the piece. If a particular style, color or size matters, ask us to confirm it before ordering.

Please do not assume that photographs of past packaging guarantee the same materials for every order. Any additional gift service or charge will be agreed in advance.

Messages and surprises

Ask whether a short gift message can be included, and send the wording exactly as you would like it to appear. If you want the order sent directly to the recipient, provide their full address and a telephone number suitable for delivery.

Let us know that the purchase is a surprise so we can discuss what information the recipient may receive. Customs documents may still need to show the item description and value; we cannot remove legally required information.

Plan the timing

All jewelry is made to order, with production starting from 14 days, followed by transit from Armenia. Tell us the occasion date before placing the order. An urgent request is not a confirmed delivery promise until we have expressly agreed to it.

Choose a size with care

For a ring, use a reliable measurement for the intended finger. If you cannot confirm the size or style, contact us to discuss the options before committing to a personalized piece.

See Shipping, Personalization and Gift Cards for more information.